Terms & Conditions

Terms & Conditions:

  1. Acceptance of Terms


By accessing or using the Grab Grip website, you agree to comply with and be bound by these Terms and Conditions, as updated periodically, with or without notice to you. Additional guidelines or rules applicable to specific services or features of the website are hereby incorporated by reference into these Terms. We encourage you to review our Privacy Policy, which is integrated into these Terms by reference.


  1. Provision of Service


Grab Grip provides this website and its services on an "as is" basis. You acknowledge that Grab Grip reserves the right, at its sole discretion, to modify, discontinue, or terminate the website and its services, or to remove your content, temporarily or permanently, at any time, without notice and without liability to you. Grab Grip shall not be liable for any modification, suspension, or discontinuance of the service.


  1. Registration Obligations


If registration is required for access to certain areas of the site, you agree to provide accurate and current information as prompted. If there's a minimum age requirement, by registering, you confirm that you meet the age requirement based on your jurisdiction. By registering, you agree to these Terms and any modifications posted by Grab Grip.


  1. Privacy Policy


Your registration data and other personal information are protected according to Grab Grip's Privacy Policy.


  1. Account Security


You are responsible for maintaining the confidentiality of your account password and are liable for all activities conducted through your account. You agree to immediately notify Grab Grip of any unauthorized use of your account or breach of security.


  1. User Conduct


You are solely responsible for your conduct and any content you provide on the website. You agree not to upload, share, or act in a manner that is unlawful, harassing, harmful, threatening, defamatory, obscene, infringing, or racially, ethnically, or otherwise objectionable. You will not impersonate any person or entity, misrepresent your affiliation with a person or entity, or conceal the origin of any content. Spam, unsolicited advertising, and similar activities are strictly prohibited.


  1. Disclaimer of Warranties


You expressly understand and agree that your use of the Grab Grip website and its services is at your sole risk. The service is provided on an "as is" basis without warranties of any kind, either express or implied. Grab Grip makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure, or error-free.


  1. Limitation of Liability


Grab Grip shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use of the website or services, inability to use the services, or any other matters relating to the service.


  1. Intellectual Property Rights


All intellectual property rights related to the website, its content, and the services provided are owned by Grab Grip or its licensors. Any use of the website's content or services without prior written permission from Grab Grip is strictly prohibited.


  1. Governing Law


These Terms and Conditions and any dispute arising out of your use of the Grab Grip website or services will be governed by the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law provisions.


  1. Miscellaneous


If any provision of these Terms is found to be invalid by a court, the remaining provisions will remain in full effect. Failure to enforce any right or provision will not be deemed a waiver of such right or provision. Any claim related to the website or services must be filed within one (1) year after such claim or cause arose.


Grab Grip reserves the right to transfer or assign these Terms and its rights and obligations without restriction.


By using the Grab Grip website and its services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.


Damage Policy

Damage Policy for Grab Grip


Welcome to Grab Grip, where we aim to provide top-notch rental services for your needs. We understand accidents can happen, and we strive to make our damage policy as clear and fair as possible. This policy is designed to ensure a smooth experience for both our customers and our business, keeping the spirit of trust and responsibility at the forefront.


Reporting Damage:

Immediate Notification: Please report any damage to the rented item(s) immediately or as soon as you notice it. Early reporting can often minimize the extent of the damage and associated costs.

Assessment: Once reported, we will assess the damage to determine the necessary steps for repair or replacement.

Responsibility and Costs:

Minor Wear and Tear: Normal, minor wear and tear are expected and will not incur any additional charges. We define minor wear as any cosmetic damage that does not affect the functionality or significantly alter the appearance of the item.

Accidental Damage: In cases of accidental damage, we ask that you are honest and upfront. Depending on the severity and the circumstances, we may waive certain fees or offer a discounted rate for repairs.

Significant Damage or Loss: For significant damage or loss of the item, we will calculate the cost based on the repair or current market value of the item. We strive to be fair and transparent in these assessments, ensuring that you are informed at every step.

Payment:

Repair/Replacement Costs: Should there be any costs associated with the repair or replacement of the item due to damage beyond normal wear and tear, we will provide a detailed invoice outlining these costs. Payment will be required within a specified timeframe.

Deposit: In some cases, a deposit may be collected at the time of rental. This deposit can be used to cover any damage-related costs, with any remaining balance returned to you.

Insurance:

Optional Insurance: We offer optional insurance at the time of rental for peace of mind. This insurance can cover damage costs, subject to the terms and conditions of the policy. We highly recommend considering this option to mitigate potential out-of-pocket expenses.

Dispute Resolution:

Fair Assessment: Our team is trained to assess damage fairly and accurately. However, if you disagree with the assessment or charges, we encourage you to contact us directly. We are committed to finding a satisfactory resolution.